Call Us Now: 07575 067 928
Email sterputrans@gmail.com
SAFE-KEEPING YOUR PROPERTY
When we move your valuables,our team movers care for them as we would for our own. All boxes will be marked and labeled so as to avoid any potential confusion or damage. We have a long tradition of providing excellent customer service with the minimal amount of stress.
SAVING YOU TIME & MONEY !
No matter the distance or size of the relocation, team movers make it a priority to conduct the move as soon as possible. It is our goal to save you as much time and money as we can.
Put your trust and schedule in our hands and we guarantee you won't regret it!
COMMITTED TO YOUR NEEDS
We are committed to ensuring that our customers receive the best moving support. Our experienced team movers are knowledgeable and can answer all questions you have about the move. It is in our interest that you are constantly informed about all moving operations to ensure a stress-free relocation.
Moving Q&A - Ask us anything.
Moving is a major...move. You probably have some questions about the process. Here are the answers.
Business & Services
Are you a broker, do you hire subcontractors?
No. Sterpu Trans is not a broker and does not hire any subcontractors. Sterpu Trans is a professional moving company that will move you out of your old location and into your new one.
Moreover, at Sterpu Trans we use only our own trucks and trailers, and the only people you as a customer will engage with are Sterpu Trans employees.
Is Sterpu Trans licensed and insured?
Always make sure to verify this about the moving company you consider! And yes, Sterpu Trans is fully licensed and insured to move you from/to anywhere.
Do you have storage capabilities?
Yes, we also have storage capabilities. Please speak with your Relocation Consultant in regards to options and pricing.
Do you provide shuttle service?
Yes. Shuttle service, in case needed, is provided by Sterpu Trans. However, it has an additional cost.
Do you provide packing services?
Yes, we provide packing services. Please speak with your Relocation Consultant in regards to options and pricing.
Pricing & Payment
What are available payment methods?
We accept Credit/Debit Card (American Express, MasterCard, Visa), Certified Bank Check, and Postal Money Order.
Do I pay before or after my items are offloaded at delivery?
Subject to federal law, payment in FULL of all charges is required before delivery and prior to unloading.
Before & After the Move
How much time should I reserve my move in advance?
If you have specific time and date restrictions, always try to plan and schedule your move a week in advance. Book an onsite consultation to get started now.
If something is damaged during my move isn’t Sterpu Trans liable to replace it?
Sterpu Trans is only liable to replace or repair damaged/missing items if you chose to purchase the Full Value Protection for additional cost. We also work with a 3rd party company as another option for protection.
In the event that you have chosen to go with the Free Basic Coverage, the liability is 30 cent per pound for local moves and 60 cents per pound for long distance.
Who do I contact after my move if I have any questions or concerns?
You should contact Customer Service regarding all questions or concerns about your move. Our contact methods are listed HERE.
Pickup & Delivery
What time should I expect the movers to arrive?
That will be determined by our customer service / dispatch department. You will receive a call at least 48 hours prior to your move from the Customer Service Department with the time-frame.
Can I choose the date that I want my items delivered?
Sterpu Trans does offer guaranteed delivery options. Please speak with your Relocation Consultant to see if that option is available for you and to inquire about pricing.
What is the latest time the movers work?
Unless there are building restrictions, our movers will work until the job is complete.
Will inclement weather affect the process of my move?
Weather can affect the delivery window in case roads are blocked due to severe weather conditions.
In all other cases, weather should not affect your move as we employ professional movers who are properly trained, prepared, and fully equipped to handle all moves during any inclement weather. Once your crew arrives, their professionalism will automatically put you at ease.
How long will the move out take?
It depends on the size of the move. Your Relocation Consultant will be able to give a better estimation based on the specifics of your move.
How many guys will there be?
Depending on your job size, our teams range from 2 to 8 guys.
Will the movers unmount my television?
Movers can unmount the TV for additional charge.
Will the movers uninstall my air conditioner?
Due to liability issues, our movers cannot uninstall/install air conditioners. We suggest that the air conditioner is uninstalled before the movers arrives.
Do I need to be home during my move?
Ideally we encourage customers to be present during their move so you can supervise the process, if you cannot be home we ask you to designate an adult representative that you can trust to help supervise your move in or out (friend, family member, assistant). The person needs to be an adult, and a Power of Attorney must be signed before the movers reach your home or office.
What happens if you get a parking ticket during my move?
Unless it is your car that got the ticket, you have nothing to worry about.